Frequently Asked Questions

Perguntas Mais Populares

What are the 'Terms and Conditions' of GMV Envios?

GMV Brands and Services LLC, operating under the name 'GMV Envios,' provides a contract for use. By starting to use our services, it is understood that you agree to it.

What services does GMV Envios offer?

We offer an online platform for registration and generation of shipping labels for Brazil, as well as internal labels from UPS/Fedex when necessary.

Who can use GMV Envios services?

Forwarders, Personal Shoppers, Amazon Sellers, E-commerce businesses, and individuals residing in the USA and Canada.

I am an importer and live in Brazil, can I use your services?

No, you need a forwarder or Personal Shopper. Get in touch with us, and we will recommend a partner for you.

What is the GMV Envios' operating hours?

We operate during Miami's business hours, from Monday to Friday, from 8:00 AM to 5:00 PM.

I live in Miami, can I make a personal delivery?

Yes, we accept personal deliveries at Home DeliveryBR from Monday to Friday, between 9:00 AM and 4:30 PM.

What are the payment methods?

We accept various forms of payment, and the balance is credited within 2 hours of receipt during our operating hours.

How does the return of boxes blocked in Brazil work?

Since February 2022, the Brazilian Federal Revenue has authorized the return of blocked boxes. The process varies according to the modalities and is subject to approval by the Federal Revenue. All the details are specified in our Terms and Conditions.

What products are prohibited to send?

Users should be aware of the prohibited products and follow the guidelines to avoid issues with customs.

What is the business relationship between GMV Envios, Home DeliveryBR, and the customer?

The business relationship is exclusively between GMV Envios and the customer. Any communication with Home DeliveryBR should be done through GMV Envios. Similarly, the importer should only have contact with their personal shopper or forwarder.

How should I keep my information up to date?

Users are responsible for keeping their contact information up to date.

How does GMV Envios use my information?

The information is used solely for the generation of shipping labels and contact with the customer, if necessary.

Can GMV Envios change the terms and conditions?

Yes, GMV Envios reserves the right to change any commercial terms at any time.

Under which laws does GMV Envios operate?

We are based in Florida and operate under local laws.